Return Policy Page

Refund and Cancellation Policy

Thank you for shopping at Colourfuller. We value your satisfaction and strive to ensure that you are happy with your purchase. Please read this policy carefully to understand your rights and responsibilities regarding refunds and cancellations.

Refund Policy

We offer refunds on eligible items within 30 days of the purchase date. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a refund, please contact our customer service team at [support@colourfuller.com](mailto:support@colourfuller.com) with your order number and reason for the refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a 4-5 business working days , depending on your card issuer’s policies.

Cancellation Policy

You may cancel your order within 24 hours of purchase for a full refund. After 24 hours, your order may have already been processed and shipped, and cancellation may not be possible.

To request a cancellation, please email us at [support@colourfuller.com](mailto:support@colourfuller.com) with your order number and the reason for cancellation. We will make every effort to accommodate your request if the order has not yet been processed.

Non-Refundable Items

Some items are not eligible for refunds, including:
– Gift cards
– Downloadable software products
– Personalized or customized items

Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us:

– By email: [support@colourfuller.com](mailto:support@colourfuller.com)
– By visiting this page on our website: [https://www.colourfuller.com/contact](https://www.colourfuller.com/contact)

Frequently Asked Questions (FAQ)

Here are some common questions and answers about Colourfuller:

1. How can I place an order?
To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.

3. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

4. What is your return policy?
We offer a 30-day return policy for eligible items. Please refer to our Refund and Cancellation Policy page for more information on returns and refunds.

5. Do you offer international shipping?
Currently, we only ship within the United States. We do not offer international shipping at this time.

6. How can I contact customer support?
You can contact our customer support team by emailing us at [support@colourfuller.com](mailto:support@colourfuller.com) or by visiting the Contact Us page on our website.

7. Are your products eco-friendly?
At Colourfuller, we are committed to sustainability. We strive to offer eco-friendly products whenever possible and work with suppliers who share our values.

8. Can I modify or cancel my order after it has been placed?
Orders can usually be modified or canceled within 24 hours of purchase. Please contact us immediately if you need to make changes to your order.

9. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing and bulk discounts for large orders. Please reach out to our sales team for more information.

10. How can I stay updated on promotions and new products?
You can sign up for our newsletter or follow us on social media to stay updated on the latest promotions, new product launches, and company news.

If you have any other questions or concerns not addressed here, please don’t hesitate to contact us. We’re here to help!